IRS Customer Service Strategy -- Passage

Passage of the bill that would ban employees of the Internal Revenue Service from receiving a pay bonus or award, until the Department of the Treasury develops and submits a comprehensive customer service strategy to Congress. The strategy would need to be approved by the Treasury Inspector General for Tax Administration, and would need to include: appropriate telephone and correspondence levels of service, an assessment of services that can be shifted to self-service operations, and proposals to improve customer service in the short, medium, and long term. As amended, the bill would clarify that only previously appropriated funds may be used to finance the bill.